Refund policy
At Westbourne, we want you to feel confident with your order.
You have 14 days from the day you receive your order to tell us that you would like to cancel or return it. After notifying us, you then have 14 days to send the item back.
To be eligible for a return, the item must be unworn, unused, in its original condition, and returned with any original packaging where possible.
To start a return, contact us at:
Please include your order number and the reason for your return. We will then provide the next steps.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Once we receive and inspect your return, we will notify you if the refund has been approved. Approved refunds will be processed to your original payment method. Please allow a few business days for your bank or payment provider to complete the refund.
We cannot accept returns on items that have been worn, washed, damaged after delivery, or returned outside the return period.
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible at contact@westbourneshop.com with photos and your order number so we can help.